GERMAN-HAND-TOOLS
PLEASE CONTACT US BEFORE PLACING INTERNATIONAL
ORDERS SO WE CAN QUOTE YOU SHIPPING COSTS.


ORDERS PLACED BEFORE 2 PM PACIFIC TIME, M-F WILL SHIP SAME DAY
AS LONG AS ITEM IS IN STOCK.  INTERNATIONAL SHIPMENTS USUALLY
SHIP NEXT BUSINESS DAY.  WE SHIP USPS PRIORITY FLAT RATE, UPS, AND
FEDEX.  IF ADDITIONAL INSURANCE IS REQUIRED PLEASE LET US KNOW
AND THANK YOU.
PRODUCTS
Refunds are granted within 7 days of receipt of order as long as
merchandise is unused.

Exchanges are granted within 30 days of receipt of order as long as
merchandise is unused.

We do not accept refunds on special ordered products, only exchange
or store credit as long as item is not used.

If you receive a defective item on arrival please contact us with in 48 Hrs
so we can arrange a replacement.
This privacy policy discloses the privacy practices for www.german-hand-tools.com. This privacy policy applies solely to
information collected by this web site. It will notify you of the following:

 1-What personally identifiable information is collected from you through the web site, how it is used and with      
 whom it may be shared.
 2-What choices are available to you regarding the use of your data.
 3-The security procedures in place to protect the misuse of your information.
 4-How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you
voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information
with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services,
or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the
email address or phone number given on our website:

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information
is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in
a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https"
at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only
employees who need the information to perform a specific job (for example, billing or customer service) are granted
access to personally identifiable information. The computers/servers in which we store personally identifiable information
are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 916-417-8252
or via email ash@german-hand-tools.com
Privacy Policy
Privacy Policy
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